Returns Policy

Clients may withdraw from the contract without stating any reasons within 14 days from the date the client or a third party – other than the carrier and designated by the client – has obtained possession of the final product purchased or the moment the product becomes available for the client.

If more products are purchased in one transaction and are delivered separately, the term of 14 days starts from the day the client or a third party – other than the carrier and designated by the client – has obtained the final product or this product has become available for it.

To exercise the right of withdrawal, clients must inform Flavia Valentini via email at customercare@flaviavalentini.com of the decision to withdraw from this contract within the term of 14 days set forth above. To do so, clients may use the standard withdrawal form that may be downloaded here (although it’s not mandatory) or communicate their clear intention of withdrawing from the contract.

The term set to exercise the right of withdrawal is deemed respected if the client sends its withdrawal declaration before the expiry of the abovementioned term of 14 days.

5. Effects of Withdrawal.

5.1 the client must return or hand over the products without undue delay and, in any case, within 14 days as of the day in which it communicated its intention to withdraw from the sale and purchase agreement.

The client must return the products:

– appropriately packed into their original packaging, with all Flavia Valentini tags and seals, not ruined, damaged, or stained and with any accessories, instructions for use, and documentation included in the packaging.

– including the transport certificate (included in the original package) to allow Flavia Valentini to identify the client through the order number, name, surname, and address;

– without evident signs of wear, other than those compatible with the regular trying on of the products (the products shall not bear traces of wear and, in any case, shall not be in a state that does not permit their sale). For the purposes listed above, Flavia Valentini discourages the use of excessive strength over seams. It recommends trying on the products without wearing makeup, creams, lotions, perfume, or deodorants, which may leave stains or odors on the products.

Flavia Valentini will not accept any product returned in the presence of any marks or stains.

All products sold come with an identification tag. If a tag is attached to a product with a disposable seal, and the client removes it, the client loses the right to exercise the right of withdrawal.

5.2 Following the exercise of the right of withdrawal, prior ascertaining that all the above-listed conditions are met, Flavia Valentini will refund the price of the products sold only. The costs incurred by the client to return the purchased products to Flavia Valentini shall remain costs borne by the client.

However, if the client decides to use the DHL courier, it will not have to pay the costs associated with returning the product to the carrier. The seller will anticipate the shipping costs associated with returning the product on behalf of the client. Flavia Valentini will withhold the shipping costs associated with returning the product from the amount due as a refund of the purchase price.

If the client decides to use a different carrier than DHL, it shall pay the costs associated with returning the product directly to the designated carrier.

5.3 Following the exercise of the right of withdrawal, Flavia Valentini will provide the client with a refund without undue delay. Such a refund shall, in any case, occur – prior ascertaining of the correct exercise of the right of withdrawal and the satisfaction of the above-listed conditions – not later than 14 days as of the date in which the client shall inform Flavia Valentini of its intention to exercise the right of withdrawal. Flavia Valentini may withhold the refund until the client has returned the products.

Refunds will be made using the same payment method used by the client for the purchase.

5.4 In case the products returned should not respond to the requirements listed above, or in case of incorrect exercise of the right of withdrawal, flavia Valentini will inform the client, and the latter may request, at its expense, that the products are shipped again. Flavia Valentini will be entitled to retain the products until the client has paid the shipping costs.

5.5 Flavia Valentini does not allow the replacement of products sold. Therefore, such replacement may only occur – where the applicable prerequisites and conditions are satisfied- by exercising the right of withdrawal and subsequently purchasing a different product.

6. Standard Withdrawal Form

The client who intends to withdraw from the contract shall do so using the standard withdrawal form that may be downloaded here and shall fill it out with its data and with the data relating to the transaction and send it via email to:

customercare@flaviavalentini.com

Without prejudice to the client’s possibility to exercise the right of withdrawal informing Flavia Valentini by making any other explicit declaration of its intention to withdraw from the contract, alternatively to using the standard withdrawal form listed above, the client may use the following standard text: “I hereby notify the withdrawal from my/our(*) contract, entered into for the purchase of the following goods:

Name of the purchaser:

Order no.

Ordered on …………………received on……………….

Address of the purchaser

Date and signature

7. Refunds

7.1 Refunds are credited directly to the account or the payment method used for the purchase. Therefore, if Paypal is used, the refund is credited to the client’s Paypal account or the associated credit card. Instead, if the client purchased the products directly with a credit card, the refund is credited by canceling the related transaction or crediting the amounts to the bank statement. For payments made through bank transfer, the refund is credited to the bank account used to make the payment.

7.2 The refund normally occurs within the day the client receives the second bank statement after completing the withdrawal and product return procedure. Without prejudice to Flavia Valentini’s compliance with the term specified in article 4 above, the time required to complete the refund procedure also depends on the payment services provider and possibly on the issuer of the credit card used. In any case, the value date for the credit shall be the same as the value date of the original debit. Therefore, the client shall not suffer bank interest losses.

7.3 In the event that the recipient of the products indicated in the order and the person who made the payment to purchase the products do not correspond, in case the right of withdrawal is exercised, the amounts paid will, in any case, be refunded to the person who made the payment.