Privacy Policy


FLAVIA VALENTINI highly cares about your privacy and data protection.

We are committed to offering the highest standards of products and services. Thus, we value each of our existing or prospective client and aim at maintaining the best protection for your personal data.

The FLAVIA VALENTINI Online Privacy Policy explains how FLAVIA VALENTINI collects, processes and protects your personal data when you use our website/app, when you purchase FLAVIA VALENTINI products via our website/app, or when you apply for a job at FLAVIA VALENTINI online as required by the data protection laws in the countries in which we do business and in particular with the EU General Data Protection Regulation (Regulation 2016/679 – “GDPR”).



This document is the privacy policy set forth under articles 13 and following of Regulation (EU) 2016/679 of April 27, 2016, that Jolie Concierge di Flavia Valentini (Tax code no. 14664031003) with registered office in Rome, Via Oderisi da Gubbio no. 13/A, provides to the users of its website to ensure the best possible protection of their personal data.

This privacy policy contains all the information concerning the processing of the users’ personal data and the modalities to exercise the rights under Regulation (EU) 2016/679.

The processing of data carried out by Jolie Concierge di Flavia Valentini, under article 5 of Regulation (EU) 2016/679, is based on the principles of lawfulness, fairness and transparency, compatibility of the processing with the purposes of the collection of the data, data minimization, accuracy and updating of the data, storage limitation, integrity and confidentiality of the data.


The data controller of the data collected through the website is the company JOLIE CONCIERGE DI FLAVIA VALENTINI. VAT no. 14664031003 (hereinafter the “Data Controller” or the “Company“) with registered office in Rome, Via Oderisi da Gubbio 13/A . The Company operates only in Italy and is subject to Italian law. The email address of the Company is, the certified email (“PEC“) address of the Company is

To guarantee the lawfulness of the processing, the Company has appointed a data processor that may be contacted at the following email address

Any data collected and stored by the Company is saved in servers located in the Republic of Italy.

We kindly ask you to carefully read this Privacy Policy to learn which information is collected and for what purposes we use the collected information.



The company Jolie Concierge di Flavia Valentini – registered office in Rome, (RM), Italy– Operations office in Via Oderisi da Gubbio 13/A 00146 Rome RM, Italy. privacy@flaviavalentinicom (hereinafter the “Company”) – informs you that it is the Data Controller – in accordance with Article 4, no. 7 and Article 24 of Regulation (EU) 2016/679 “General Data Protection Regulation” (hereinafter the “Regulation” or “GDPR”) – of the personal data which you may wish to provide by means of this website.

Such data include your identification details (first and last name, date of birth), your email address and, in relation to the purchasing purpose, also the information relating to your credit card or to another payment method (altogether, the “Data”).

The Company informs you that it will proceed to the processing of your data for the following purposes, manually and/or with the aid of electronic or telematic means.

The Data will be acquired and processed in keeping with the Regulation for the following purposes:

1) purchase of products through the website;

2) marketing, including the sending via electronic mail of promotional news, newsletters, and invitations to promotional events;

3) profiling;

4) transfer of the Data within the Flavia Valentini accountant.

The Data are acquired and processed by the Company on the basis of your consent, in accordance with Article 6, paragraph 1, letter a) of the Regulation. There is no obligation to provide the data but if you do not, the Data Controller will be unable to proceed with the aforesaid activities. Your Data will be stored in keeping with the principle of proportionality for a maximum period of 24 months for marketing purposes and 12 months for profiling purposes. At the end of these periods, your data will be anonymized or in any case stored in aggregate form for statistical purposes relating to consumer choices.The Data may be communicated to any other third party when said communication is obligatory by law, including in the framework of the prevention/repression of any illicit activity.Your Data will not be disseminated in any way. The Data Controller may communicate your Data, for the sole purposes described above, to third parties (e.g., suppliers) duly appointed as Data Processors in accordance with Article 28 of the GDPR. In addition, the Data may be communicated to any other party if said communication is compulsory under the law. Finally, the Data may be made known to persons authorized for such processing purposes by the Data Controller.You may modify the Data related to your account at any time by accessing your “Account” page. In addition, you may exercise in relation to the Data Controller the rights set forth in Articles 15 et seq. of the GDPR which are applicable to you, among which the right to ask the Data Controller at any time for access to the Data, their rectification, erasure or limitation of the processing, as well as to oppose their processing. In addition, we remind you that you may always address complaints to the Italian Data Protection Authority or to any other competent control body. Any request regarding the Data processed by the Data Controller may be sent to Flavia Valentini by sending an email to the address  and/or by letter to the  postal address.

In the newsletter form it will be possible to express your consent in relation to the purposes indicated in the section “Purposes of the Processing”. The consent of the concerned party is necessary in accordance with Article 6, paragraph 1, letter a) of Regulation (EU) 670/2016 and the harmonizing Italian legislation. Such consent must be expressed in specific form for each of the purposes indicated below:

For the processing of your personal data by Jolie Concierge di Flavia Valentini for the sending of advertising material, promotional news, newsletters and invitations to promotional events using automated (e.g., electronic mail, text messages) and traditional contact methods (e.g., regular mail) (Marketing Purposes).

For the processing of your personal data by Jolie Concierge di Flavia Valentini for the creation of profiles and for the analysis of your consumer habits or choices on the basis of the details of your purchases as well as of the data provided by you directly (Profiling Purposes).



When you sign up for an user account at the Website, we ask you for personal information, such as first and family name, address, country of residence, gend-er, date of birth, nationality, email address, telephone number. In addition, you are requested to choose an username and a password for your user account.

When you communicate with us, for example by sending e-mails, we retain such communication in order to process your enquiries, respond to your requests and to improve our services.

In addition, we collect information, such as your IP-address, browser type and version, operating system and platform, automatically whenever you interact with us. On the Website, we use so called “cookies” and we collect the before mentioned information whenever your web browser accesses the Website. Cookies are some kind of data which we transfer to your computer’s hard drive through your web browser in order to help us to recognize you when you access the Website, to remember your settings and to personalize the Website according to your needs. You may disable cookies in the settings of your web browser but please be aware that you may not use all of the services of the Website if cookies are disabled. More information can be found in our Cookie Policy.


Since we want our customers to feel safe, we also use the collected information to detect, investigate and prevent fraud and other illegal activities. In addition, we use the information to provide you with special offers and information about products that might be of interest to you.

We retain your personal information only for as long as we have a legitimate business purpose or for as long as we are required by law. After this period, we will delete all of your personal information.



Protecting your personal information is really important to us and we want you to be certain that your personal information is in good hands. We share your infor-mation only as described below and with third parties that follow the applicable data protection laws and that ensure an adequate level of protection with respect to your personal information.

JOLIE CONCIERGE DI FLAVIA VALENTINI is contractually obliged to comply with applicable data protection laws and your personal information will therefore be properly protected at all times.

We will release personal information in case we are required by law, for enforcing our General Terms and Conditions and other agreements and in case of detection, investigation and prevention of fraud and other illegal activities.

In all other cases, we share your personal information with third parties only if we have your explicit consent. You will have the opportunity to choose not to share any personal information with any third party. If and when we transfer your personal information to a third party domiciled outside, we will ensure that your personal information is protected by adequate safeguards.



In order to protect your personal information from unauthorized access, disclo-sure and modification, we have implemented technical and other security meas-ures. We adapt these security measures from time to time and try to provide a high level of security at all times. Nevertheless, you have to be aware that, de-spite our best efforts, no security measures are perfect or impenetrable. In addi-tion and in order to help us to maintain a high level of security, we kindly ask you to keep your username and password confidential and not to disclose it to third parties.

Some of your information will be stored on a server provided by a third party, currently on a server of Critical Case based in Italy. We have chosen this third party provider based on our best knowledge and we might change the third party provider from time to time, especially if we are of the opinion that your personal information is no longer protected accordingly. Such third party provider is always endeavoring to provide for a high security standard. However, we cannot take responsibility for this third party provider’s actions.



“A right of access and information: you have the right to be informed in a concise, transparent, intelligible and easily accessible form of the way in which your personal data is processed. You also have the right to obtain (i) confirmation as to whether or not personal data concerning you are being processed, and, where that is the case (ii) to access such personal data and obtain a copy thereof.

A right to rectification: you have the right to obtain the rectification of your personal data. You also have the right to have incomplete personal data completed.

A right to erasure: in some cases, you have the right to obtain the erasure of your personal data. However, this is not an absolute right and FLAVIA VALENTINI may have legal or legitimate grounds for keeping such personal data.

A right to restriction of processing: in some cases, you have the right to obtain restriction of the processing of your personal data.

A right to data portability: you have the right to receive your personal data which you have provided to FLAVIA VALENTINI, in a structured, commonly used and machine-readable format, and you have the right to transmit those data to another controller without hindrance from FLAVIA VALENTINI. This right only applies when the processing of your Personal Data is based on your consent or on a contract and such processing is carried out by automated means.

A right to object to processing: you have the right to object to processing of your personal data when such processing is based on the legitimate interest of FLAVIA VALENTINI.

FLAVIA VALENTINI may, however, invoke compelling legitimate grounds for continued processing. You also have the right to object at any time to the processing of your personal data for marketing purposes.

To exercise the above rights please contact us via the channels provided below and communicate the following information: name, surname, e-mail or any other information necessary to confirm your identity in order for us to process the request (such as your postal address).

You also have the right to unsubscribe from our “Newsletter” at any time:

by simply clicking on the “unsubscribe” link at the bottom of each Newsletter

by filling out the “Contact Us” form and specifying your request, as well as the e-mail address to unsubscribe in your message

by mentioning it to our FLAVIA VALENTINI boutiques or other points of sale;

through the online preferences center.

Finally, you have the right to lodge a complaint with a competent supervisory authority in case of breach of the applicable privacy laws and regulations, in particular the GDPR but also any other national or regional privacy laws applicable to you.



You can contact us anytime and request that we inform you about all personal information that we have collected and stored about you. In addition, you may request that we correct, amend or delete such personal information. Please note, that if you request us to delete your personal information, we will no longer be able to provide you with our services.



The Data Controller of personal information as provided by users is JOLIE CONCIERGE DI FLAVIA VALENTINI  – Operations office: Via Oderisi da Gubbio 13/A 00146 Rome RM – Italy.

If you have any questions regarding our Privacy Policy, the handling of your personal data, or if you wish to assert your rights with regard to the processed data, please contact the Data Controller or the appointed Data Protection Officer, at the following email address:

We take your concerns seriously and we will try to resolve any issue related to your personal information as soon as possible.



Please note, that we may change this Privacy Policy from time to time in order to better protect your personal information. We recommend that you regularly check this Privacy Policy when you access your account. Your continued use of the Website indicates your agreement to the new Privacy Policy.



In order to guarantee safe and swift payment methods, the Company uses the professional services rendered by third-party providers, and specifically, by Paypal Europe S.à.r.l. S.C.A., 22-24-Boulevard Royal L-2449, Luxemburg – Please find its privacy policy at the following address – and VIVA PAYMENT SERVICES S.A. – Please find its privacy policy at the following address

In order to provide shipping services, the Company uses the professional services offered by DHL International GMBH, to which – to enable the delivery of the products – it transfers the following data: name, surname, shipping address, and telephone number. Please find DHL International GMBH’s privacy policy at the following address:

DHL International GMBH has its registered office in the European Union.


Before using the Website, we kindly ask you to also carefully read the following documents:

Cookie Policy.

Product added to wishlist
Privacy Policy