Returns & Exchanges
Shop with complete peace of mind. Return or exchange for free — take all the time you need.
Why shop on flaviavalentini.com
Our website offers the most complete Flavia Valentini experience — from the full collection to the care you receive, every detail is designed around you.
Every piece and accessory we make, in every available size and colour, in one place.
Priority access to new launches and upcoming collections.
Our Customer Care team follows you personally, from order to exchange.
Designed and crafted in our own atelier, with artisanal care in every detail.
We manage size or style swaps directly, with no extra steps.
Some variants and special editions are available only on flaviavalentini.com.
Shop with confidence
If for any reason you are not satisfied with your order, Flavia Valentini offers completely free exchanges and returns within 30 days of the delivery date, for any non-sale item.
Want to swap size or style? Prefer a refund? Either way, we take care of the shipping costs.
You have 30 days from delivery to request an exchange (sale items excluded).
Email customercare@flaviavalentini.com with your order number and desired variant — we'll send you a prepaid label.
Receive a Store Credit worth 30% more than the value of the returned items.
With Store Credit you get:
- +30% extra value
- Valid for 12 months
- Usable on any collection, including new arrivals
- Take your time choosing the perfect style or size for you
You have 30 days from delivery to return your order and receive a refund to your original payment method.
Download the Return Form, include it in the parcel and follow the instructions below.
How to start a return or exchange
Email
customercare@flaviavalentini.com
with your order number and request
Receive your prepaid return label and return form via email
Pack items in original condition, include the completed form
Drop off at the courier and keep your receipt with tracking number
Once received and checked, we process exchange or refund within 14 days
Items must be
- Unworn, unwashed and in their original condition
- Complete with tags, labels and original hygienic protection intact
- Swimwear must be tried on over your own underwear
- Shoes returned in their dust bag (try on carpet only to protect soles)
- Jewellery complete in its case with tags — earrings non-returnable for hygiene reasons
- Securely packaged for transit (customer's responsibility until received)
In case of non-compliance (signs of use, missing hygienic protection, odours, etc.), we reserve the right to refuse the return. Non-accepted items will be sent back to the customer at their expense.
Sale, Final Sale and Black Friday
Items purchased on sale may be returned within 30 days of delivery, in accordance with the conditions set out in our Return Policy.
You may request:
- a refund to the original payment method
- a size exchange
- an exchange for another item
- Store Credit
Final Sale Items
Final Sale conditions apply exclusively to items clearly marked "Final Sale" on the product page before purchase.
For Final Sale items, you may request:
- a size exchange
- an exchange for another item
- Store Credit equal to the value of the returned item
Consumer rights in the event of a defective or non-conforming item remain unaffected.
Black Friday
Items purchased during the Black Friday period are subject to a dedicated return policy.
Return address
Via Montagnano 30
CAP 00041 – Cecchina, Roma
Italy
We do not accept returns sent freight collect. Always share the tracking number at customercare@flaviavalentini.com
International returns (EU and non-EU)
The same conditions apply to European and international customers. For shipments outside the EU, any customs duties are the customer's responsibility.
FAQ Returns & Exchanges
Yes. Both returns and exchanges are completely free within 30 days of delivery (non-sale items). We'll send you a prepaid shipping label.
Email customercare@flaviavalentini.com with your order number, email address and request (exchange, store credit or refund). We'll reply within 24–48 business hours with your prepaid label and instructions.
Absolutely. We handle exchanges directly: we ship your new size or item without you needing to place a new order.
Yes, some variants, colours and special editions are exclusive to flaviavalentini.com.
Within 14 days of us receiving the return, via your original payment method. Credit times may vary depending on your bank.
Yes: you can request a refund to your original payment method, an exchange or Store Credit. Items marked "Final Sale" are only eligible for an exchange or Store Credit.
Yes, provided it was tried on over underwear and returned with hygienic protection intact, original tags and label attached.
The Store Credit +30%, requested instead of a refund, is valid for 12 months from the issue date and can be used on any collection on the site, including new arrivals.
Contact us within 7 days of delivery with a photo of the defect and both labels (outer and inner). We'll arrange a replacement or refund at no cost to you.
Please contact us as soon as possible. Late returns may be accepted at our discretion exclusively as store credit.
Questa politica è valida esclusivamente per gli acquisti online sul nostro sito www.flaviavalentini.com
