Returns & Exchanges
Shop with confidence. Discover our simple and personalised return and exchange options.
The Flavia Valentini Experience
Discover our complete collection, exclusive colours and designs, and personalised assistance from our dedicated Customer Care team.
Our available designs, sizes and colours.
Discover the latest collections and exclusive designs.
Direct support from our Customer Care team.
Designed and crafted with attention to detail.
Returns & Exchanges
You may request a return or exchange within 30 days of delivery. For regular items, we offer the following options:
Exchange
ComplimentaryExchange your size or style free of charge within 30 days.
One preferential exchange per order. Further voluntary exchanges are subject to actual shipping costs. Price differences are handled separately.
Store Credit +30%
Receive Store Credit with an additional 30% value compared with the amount actually paid for the returned items.
Complimentary ReturnRedeemable across our collections, including new arrivals. Special conditions apply to Final Sale and Black Friday items.
Refund
Complimentary ReturnReceive a refund to your original payment method with complimentary return shipping.
These voluntary services are subject to the conditions below. Statutory consumer rights remain unaffected.
How to Arrange a Return
Email Customer Care with your order number and request.
Receive return instructions and a prepaid label where applicable.
Securely pack your items in their original condition.
Ship according to the instructions provided.
Once inspected, we process your exchange or refund.
Contact: customercare@flaviavalentini.com
Return Conditions
- Items must be unworn, unwashed and in their original condition.
- Original tags, labels and hygienic protection should remain intact.
- Swimwear should only be tried on over your own underwear.
- All items must be securely packed for return shipment.
- Applicable statutory withdrawal and consumer warranty rights remain unaffected.
Sale Items
Reduced-price items generally follow our standard return conditions unless expressly marked as Final Sale or included in a Black Friday promotion with special conditions.
Special Promotional Conditions
For items expressly marked Final Sale and Black Friday items discounted by 40% or more, the following voluntary service conditions apply:
- Size or product exchange: complimentary within the EU; €15 handling fee per request outside the EU.
- Store Credit: 100% of the amount actually paid, without the additional 30% bonus, with complimentary return shipping.
- Exchange window: within 30 days of delivery, subject to availability; one preferential exchange per order.
- Refunds: no additional voluntary monetary refunds beyond statutory entitlements.
Applicable statutory withdrawal rights and consumer warranty rights remain fully protected.
Returns from Non-EU Countries
For voluntary size or product exchanges, a €15 handling fee applies per exchange request. Return shipping is complimentary when Store Credit is selected. For refunds to the original payment method, return shipping is paid by the customer.
Please contact Customer Care before returning an item to arrange the correct customs procedure. Any customs duties or clearance charges will be handled in accordance with applicable regulations and the conditions communicated in advance.
Return Address
To ensure your return is handled correctly, the return address and shipping instructions will be provided directly by our Customer Care team via email after you submit your return request.
Please do not ship any items before receiving our return instructions.
customercare@flaviavalentini.comReturns & Exchanges FAQ
How long do I have to return an item?
You may request a return or exchange within 30 days of delivery. Your statutory rights remain unaffected.
How do I request an exchange?
Email Customer Care with your order number and the size or product you would like.
Can I return a sale item?
Yes, under the applicable conditions. Special voluntary conditions may apply to marked Final Sale and Black Friday items.
When will I receive my refund?
Refunds are issued within applicable statutory deadlines. Where permitted by law, reimbursement may be withheld until the goods are received or proof of shipment is provided.
What if I receive a defective item?
Please contact Customer Care. All applicable statutory rights concerning defective or non-conforming goods remain protected.
Questa politica è valida esclusivamente per gli acquisti online sul nostro sito www.flaviavalentini.com
