Returns and exchanges

Start a return or exchange here



Returns and exchanges:


*You can send your return up to 14 days and exchanges up to 30 days, starting from the delivery date.

**We provide each customer with a return/exchange label per order once a return request has been submitted on our portal.
Once received, we will check that the product is intact, unworn and that the items have the tags, packaging or linings that they originally came with. You will receive a confirmation email once your return or exchange has been credited after inspection. Shipping costs are non-refundable.
Right of withdrawal
The Customer may exercise the right of withdrawal provided for by Article 52 of the Consumer Code within 14 (fourteen) calendar days from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the goods.
Please note: SALE items are not eligible for returns.
The Customer may exercise his right of withdrawal, without indicating the reasons:
by email, to the account, customerservice@flaviavalentini.com, if necessary together with the purchased goods, in perfect condition in their original packaging, with the label and all the documentation received.

RETURNS AND EXCHANGE FAQS

How do returns work?

Start a return here.

All returns must be in new and unworn condition with the protector and tags still attached. Items may be returned within our 14 day return period (starting from the day the package was delivered) unless marked as Final Sale. Accessories must have all original packaging to be eligible for a return.
How does the exchange work?

Start a trade here.

All exchanges must be new and unworn, with the lining and tags still attached. Items can be exchanged within 30 days (from the day the package was delivered), unless marked as Final Sale. Accessories must have all original packaging to be eligible for an exchange.

All exchanges are free in Italy and Europe.

All exchanges are subject to a flat label fee for the United States, Australia, Switzerland.
When will my return be processed?

Please allow up to 5 business days for our team to process your return once it has been delivered to our warehouse. You will be notified by email once we have processed your return. If you have requested a refund, please allow 2-10 business days for your credit to appear on your statement, depending on your bank. During sales and peak beach seasons, return processing times may be slightly longer.
What is Final Sale and what items are included

All final sale products are not eligible for return or exchange. These products will have "SALE" written in red on the product pages and at checkout.

Final sale items include:

Items purchased during Black Friday, Cyber ​​Monday or Sale,
Special Sales Events (Some of our sales may have specific final sales terms on the page, please read carefully).
What is just exchange

All products discounted 50% or more are eligible for exchange only. A €5 (domestic) or €14 (international) label fee per exchange will be applied during the exchange process.
What happens if my order is damaged or missing parts?

If your order contains a defective or missing item, please contact our customer service team to correct the situation within 3 days of marked delivery.

If we receive a return with an item that appears used, worn, or damaged and there has been no prior communication, we will not be able to process a refund or credit for the product. The customer will need to provide us with a shipping label so we can return the item.
Do I need to include the entire product packaging in my return?

Any product missing straps, ties, sleeves, padding or detachable belts or any removed or missing packaging may be subject to a 15% restocking fee, which we will deduct from your refund or exchange.